DoorDash faces moderate AGI risk primarily from autonomous delivery disruption and AI agent disintermediation, but its physical last-mile logistics network, massive marketplace scale, and potential to adopt autonomous delivery itself provide meaningful resilience.
DoorDash is the largest food delivery platform in the United States and a growing player in international markets, operating a three-sided marketplace connecting consumers, merchants (restaurants, grocery stores, convenience stores, and other retailers), and delivery drivers (Dashers). The company has expanded beyond restaurant delivery into grocery delivery, convenience delivery, alcohol delivery, pet supplies, and other retail categories. DoorDash also operates Wolt, a European and international delivery platform acquired in 2022. The company monetizes through commissions, delivery fees, advertising, and its DashPass subscription service.
DoorDash serves three customer segments: (1) Consumers ordering food and goods for delivery, with over 37 million monthly active users in the US; (2) Merchants (restaurants, grocery stores, convenience stores, retailers) that pay commissions to access delivery logistics and consumer demand; (3) Dashers (independent contractor delivery drivers) who earn income through the platform. DashPass subscribers (18+ million) represent the highest-value consumer cohort.
DoorDash's core platform is a marketplace connecting consumers, restaurants/retailers, and delivery drivers (Dashers). AGI could theoretically replace the platform layer by directly matching consumers with restaurants and coordinating delivery logistics. However, DoorDash's value isn't just the matching algorithm -- it's the massive network of restaurants, the fleet of Dashers, the logistics optimization, the brand recognition, and the customer relationships. The bigger AGI impact is on autonomous delivery -- if AGI-powered robots/drones can deliver food, the Dasher gig worker model is disrupted, but DoorDash could also operate those autonomous vehicles. DoorDash's end customers are consumers ordering food and groceries -- this demand is driven by convenience and is AGI-resilient. Restaurant partners are physical businesses that AGI cannot replace (people eat physical food).